Terms of Service

These Terms of Service (“Terms”) apply to your use of wrench6.com (the “Site”), our free Google Maps reports, and the services we provide (the “Services”). Wrench6 is a brand of [LEGAL_ENTITY_NAME] (“Wrench6”, “we”, “us” or “our”). By using the Site or the Services, you agree to these Terms. If you are agreeing on behalf of a business, you confirm you are authorized to do so.

1. The Services

Wrench6 helps independent auto repair shops improve how they appear on Google Maps. The “Map Sprint” includes: optimizing your Google Business Profile; adding photos; setting up and running a system that asks your customers for reviews; weekly profile posts; drafting replies to reviews; and a monthly one-page report. The exact scope is confirmed in your order or welcome email. Anything not listed there, such as websites, paid advertising or social media, is not included unless we agree in writing.

2. Free reports

Free Google Maps reports are provided for information only, with no obligation to buy. They are based on public information and ranking checks at a point in time, and results can differ by location, device and search. You may keep and use your report for your own business.

3. Your responsibilities

As a client, you agree to:

• Give us accurate information about your business and keep it up to date.
• Add us as a Manager on your Google Business Profile and keep that access in place during the Services. You remain the owner of your profile at all times.
• Review and approve posts and replies within a reasonable time. If you don't respond within 3 business days, we may publish routine posts we've drafted, but never replies to negative reviews without your approval.
• Send our review-request message to every customer after every completed job, without picking only happy customers.
• Never offer discounts, gifts or other incentives for reviews, never ask for only positive reviews, and never post or buy fake reviews. These practices break Google's policies and the law, including the FTC's rule on consumer reviews.
• Have the right to share your customers' contact details with us, and any consent your customers must give to receive text messages from or for your business.
• Comply with Google's terms and policies and with applicable laws.

4. Fees and billing

• Fees are shown on the Site or in your order and are billed monthly in advance in US dollars, starting on your start date.
• Founding shop price: available to our first 10 clients. Your monthly price is locked for 12 months from your start date while your account stays active and paid.
• There is no setup fee unless your order says otherwise. Prices exclude any taxes that apply.
• If a payment fails and isn't fixed within 7 days of our notice, we may pause the Services until it is.

5. Term and cancellation

• The Services start with an initial 3-month term (the “Sprint”). After that, they continue month to month.
• After the Sprint, you can cancel at any time by emailing info@wrench6.com at least 5 days before your next billing date. Cancellation takes effect at the end of the paid month. We don't refund partial months, except under the guarantee below.
• You may cancel during the Sprint if we materially fail to provide the Services and don't fix the problem within 14 days of your written notice. In that case, we refund any month paid in advance that hasn't started.
• We may end the Services with 30 days' notice, or immediately if you seriously breach these Terms (for example, by buying fake reviews). If we end the Services without cause, we refund any unused prepaid fees.
• When the Services end, your profile, photos, posts and reviews stay yours. We remove our Manager access when you ask, and we stop sending review requests.

6. The 90-day guarantee

Our promise: if calls from your Google Business Profile in your first 90 days with us are not at least 25% higher than in the 90 days before your start date, we will refund the fee for your third month in full.

How we measure it

• We use the “Calls” figure in Google Business Profile performance data, which you can see in your own profile.
• “Before” means the 90 days immediately before your start date. “After” means days 1 to 90 from your start date.

Conditions

• Your Google Business Profile was verified and active for the whole 180-day comparison period.
• You kept our Manager access in place and paid your first three months on time.
• Your team sent our review-request message after completed jobs throughout the 90 days, as described in section 3.
• Your profile was not suspended, and its name, address or main category were not changed, because of something done by you or anyone other than us.
• Your shop was open for business normally during the 90 days. Closures longer than 7 days, other than public holidays, are excluded.

How to claim

We share the comparison with you on or soon after day 90. If the target isn't met and the conditions above apply, we refund your third month within 7 days of that comparison. You can also ask us for it by email within 30 days after day 90. The guarantee applies once per business and is your only remedy for results falling short of the target.

7. One shop per town

While you are an active client in good standing, we won't provide Google Maps services to another auto repair shop in your town. “Town” means the city or community named in your order. In larger cities, we agree on a service area, such as a set of ZIP codes, in writing. This commitment ends when the Services end. It doesn't stop us from working with businesses that aren't auto repair shops, or with shops outside your town.

8. Google and results

• Wrench6 is not affiliated with, endorsed by or sponsored by Google LLC. Google Maps and Google Business Profile are trademarks of Google LLC.
• Google decides rankings and can change how they work, its features or its policies at any time. We do not promise any particular ranking, position or number of calls, except for the refund described in our guarantee.
• We are not responsible for Google's decisions, outages or changes, including profile suspensions or removed reviews that we did not cause.

9. Content and ownership

• You own your business name, logo, photos and other content you give us. You let us use them to provide the Services.
• You confirm you have the rights to anything you give us, including photos of your customers' vehicles or staff.
• Posts and replies we write for you become yours once published. We keep ownership of our templates, methods, tools and reports.
• Case studies: founding-shop clients agree that we may share their shop name and before-and-after results as a case study. Other clients can opt in. You may ask us at any time to stop using your name in future materials.

10. Text message terms

If you agree to receive text messages from Wrench6, we send messages about your report request, your account and our Services. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time, or HELP for help, or contact us at info@wrench6.com. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your mobile information.

Review-request texts sent to your customers are sent for your business, under your business name, and include opt-out instructions.

11. Confidentiality

Each of us will keep the other's non-public business information confidential and use it only for the Services, except where the information is already public or disclosure is required by law.

12. Disclaimers

The Site, free reports and Services are provided “as is” and “as available”. Except as stated in these Terms, we make no other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose or non-infringement, to the fullest extent allowed by law.

13. Limitation of liability

To the fullest extent allowed by law, neither party will be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue. Our total liability arising from these Terms or the Services is limited to the fees you paid us in the 3 months before the event that gave rise to the claim. These limits don't apply where the law doesn't allow them.

14. Indemnity

You agree to defend and hold us harmless from claims arising from content you provide, your breach of section 3, or your violation of law or third-party rights, including incentivized or fake reviews or texting customers without the consent required.

15. Governing law

These Terms are governed by the laws of [GOVERNING_LAW], without regard to conflict-of-law rules. Before starting any formal dispute, both parties agree to try to resolve it in good faith by email for at least 30 days.

16. Changes and contact

We may update these Terms from time to time. We'll post the new version here and update the date above. If a change materially affects active clients, we'll email you at least 30 days before it applies to you. Your order or welcome email, together with these Terms, makes up our full agreement.

Wrench6 ([LEGAL_ENTITY_NAME])
[MAILING_ADDRESS]
Email: info@wrench6.com
Phone or text: [US_PHONE_DISPLAY]